Parent and caregiver concerns and complaints protocol

YouthInc. Enterprise Academy believes that the safety and educational wellbeing of our students is our first priority. We will work with parents and caregivers to resolve any concerns and complaints that they may have about their child’s education at the School. We acknowledge that parents and caregivers have the right to raise concerns and complaints about their child’s school life. Any concern or complaint will follow a process that is fair, impartial, accessible, confidential, respectful and responsive. YouthInc. Enterprise Academy also expects that parents and caregivers will be courteous, respectful and cooperative, and understanding about realistic and reasonable outcomes that can occur to resolve the concern or complaint.
Read more about our Parent & Caregiver Concerns and Complaints Protocol here.

Privacy policy & procedure

YouthInc. Enterprise Academy takes its obligations under the Privacy Act 1988 (Cth) very seriously. The School collects, holds, uses and discloses types of personal information, and will manage and use personal information collected from any person in a manner compliant with the Australian Privacy Principles (APPs). People may access their personal information in some circumstances, and correct it if necessary. It is also possible to lodge a complaint if a person believes that their information has been wrongly collected or inappropriately handled. A person may request that the School provide them with a copy of this privacy policy in a different form using the contact details set out below and such steps as are reasonable in the circumstances will be taken to ensure this occurs. The School will review and update this privacy policy to take account of new laws and technology, changes to operations and practices and to make sure it remains appropriate to the changing school environment.
Read more about our Privacy Policy & Procedure here.